Principal Customer Experience Program Manager
Core
Drive customer acceleration, act as a technical architect for complex end-to-end solutions, and align customer goals with internal roadmaps.
Role type
Principal Customer Experience Program Manager (Technical Architect)
Builds
Complex end-to-end solutions for industrial clients
Domain
Industrial sectors (manufacturing, energy) + Edge+Cloud architecture
Deliverable
production ML models
Required skills
Edge+cloud architecture, Kubernetes, device management, data modeling, protocols, relationship management, technical program management
Preferred skills
Training content development, synthesizing feedback for scalable impact
Technologies
Kubernetes, device management protocols
Responsibilities
Identify project blockers and reassess scopes, resolve technical issues, prioritize development based on feasibility and impact, deliver training content and internal learning sessions, advise colleagues on feedback synthesis
Seniority
Principal, hands-on IC & mentorship
