Senior Technical Program Manager
Core
Breaks down documentation and learning initiatives into projects, optimizes delivery using automation and AI, and drives customer supportability through high-quality documentation and troubleshooting guides.
Role type
Senior Technical Program Manager (Documentation & Learning)
Builds
Documentation and learning experiences for developer platforms and quantum computing services
Domain
Quantum computing, developer platforms, cloud services
Deliverable
product features
Required skills
Project management, cross-functional coordination, data analysis, telemetry usage, root-cause analysis, technical writing, AI-powered content creation, quantum computing knowledge
Preferred skills
Experience with quantum chemistry, quantum error correction, quantum algorithms
Technologies
AI-powered content creation systems, telemetry systems, cloud services
Responsibilities
Generate and evaluate objectives and measures of success for documentation projects, track and coordinate schedules, collect performance and usage metrics, define success criteria and KPIs, monitor content usage, conduct root-cause analysis for support gaps, collaborate with engineering and support teams to improve customer experience
Seniority
Senior, hands-on IC
