Principal Customer Experience Program Manager
Core
Own the Azure Data and Database customer experience portfolio by translating signals into strategic actions to improve capacity availability, reliability, and customer outcomes.
Role type
Principal Customer Experience Program Manager
Builds
Azure capacity customer experience portfolio across customers, services, regions, and partner organizations
Domain
Cloud Infrastructure (Azure) / Data & Database
Deliverable
production ML models
Required skills
Strategic portfolio management, cross-functional leadership, demand signal management, capacity decision-making, risk mitigation, process transformation, stakeholder communication, data synthesis, operational efficiency improvement, AI workflow development
Preferred skills
Experience with system-led and agent-assisted workflows, scaling operational processes
Technologies
Azure, Artificial Intelligence (AI)
Responsibilities
Define and evolve portfolio-level strategy and operating models; Build scalable mechanisms for demand signal management and escalation; Lead transformation of manual processes into system-led workflows; Partner across engineering, product, and operations teams; Identify risks and develop durable solutions; Communicate insights and strategy to senior leaders.
