Technical Program Manager-AI Business Solutions
Core
Lead and manage technical product launches for AI Business Solutions (Copilot, Copilot Studio, Teams) across support and customer success functions from inception to completion.
Role type
Senior Technical Program Manager (AI Business Solutions)
Builds
AI Business Solutions products and customer-facing support workflows
Domain
Enterprise AI, Microsoft 365, CRM, Customer Success
Deliverable
production ML models | product features
Required skills
Technical program management, cross-functional project leadership, Dynamics 365/CRM solution deployment, AI technology interoperability, risk mitigation, resource allocation, testing and validation, LLM and semantic indexing knowledge
Preferred skills
Scrum Master certification, experience in technology/healthcare/sales/finance industries
Technologies
BizApps, Dynamics 365, AI Business Process Agents, Copilot, Copilot Studio, Teams, M365 apps, large language models, semantic indexing
Responsibilities
Define impact, requirements, scope, and deliverables for upcoming technical workloads; provide technical guidance on foundational technologies; identify risks and develop mitigation strategies; allocate resources effectively; implement best practices for testing and validation; stay current on advancements in AI and M365 services
Seniority
Senior, hands-on IC
