Software Engineer II
Core
Build AI-driven agents and automation to triage incidents, summarize events, and generate communications for CDI services (Power BI, Fabric, Power Query Online, Gateway, connectors).
Role type
Senior IC software engineer (incident automation & AI agents)
Builds
AI-driven alert triage agents, incident lifecycle automation (summarization, comms drafts, postmortems), and intelligent classification systems.
Domain
Cloud services (Microsoft Fabric, Power Platform) + AI/ML automation
Deliverable
production ML models | product features
Required skills
C, C++, C#, Java, JavaScript, Python, LLMs, agentic frameworks, log traversal, telemetry analysis, incident management, TSG authoring, SLA management
Preferred skills
Azure, Power BI, Fabric services, troubleshooting guide authoring, incident pattern analysis
Technologies
LLMs, Copilot extensibility, MCP servers, agentic frameworks, Azure, Power BI, Fabric
Responsibilities
Provide on-call coverage for incoming incidents; build and extend AI-driven agents to triage alerts; configure intelligent classification systems; measure and improve incident metrics (FTM, deflection rates, time-to-triage); partner across the CDI organization.
Seniority
Mid-level, hands-on IC