Service Engineer II - Ads Platform
Core
Design, build, and own AI-driven automation and internal tools to modernize support workflows, reduce time-to-diagnose, and improve operational efficiency at scale for an ads platform.
Role type
Senior IC Service Engineer (AI/Ads Platform)
Builds
AI-driven automation scripts, services, internal web tools, and monitoring/alerting improvements for the Ads Platform.
Domain
Advertising (Organic & Paid Search, Display, Native, Video) + Cloud/Distributed Systems + AI/ML
Deliverable
production ML models | product features
Required skills
C#, Java, Python, TypeScript/JavaScript, API integration, distributed systems debugging, AI-based coding tools, data mining, machine learning, statistics, databases, ETL, user modeling, information retrieval, web mining, business intelligence, customer intelligence, data warehousing, data processing
Preferred skills
Experience in Organic & Paid Search, Display, Native, and Video advertising; experience with customer-facing tier 3 technical support; experience in data mining, web mining, machine learning, statistics, business intelligence/customer intelligence, user modeling, information retrieval, databases, data warehousing, data processing (ETL), e-metrics /measurement
Technologies
C#, Java, Python, TypeScript/JavaScript, GitHub Copilot, ChatGPT, CI/CD, APIs, databases, distributed systems
Responsibilities
Design and build AI-driven automation to eliminate manual work; write production-quality code and implement fixes; create automated test coverage; represent Support in product pilots and launches; advocate for quality guardrails; develop tools to improve operational efficiency.
Seniority
Senior, hands-on IC
