Supportability Program Manager
Core
Translate business challenges into AI use cases, validate capabilities through prototypes and agents, and drive execution of AI programs aligned with business transformation priorities.
Role type
Senior IC AI Solution Strategy & Program Manager
Builds
AI solutions, agents, automation workflows, and dashboards for operational support
Domain
Enterprise AI, Support Operations, Business Transformation
Deliverable
production ML models
Required skills
AI solution design, agent/copilot development, technical feasibility assessment, program management, stakeholder alignment, software development lifecycle knowledge, solution architecture, telemetry/analytics frameworks, agile methodologies
Preferred skills
Hands-on software/automation building, enterprise security/compliance, Responsible AI practices, customer support background
Technologies
AI platforms, agents, orchestration, APIs, LLMs, low-code tools
Responsibilities
Define AI use cases and solution concepts, assess technical feasibility and risks, provide technical guidance on development and security, manage timelines and dependencies across initiatives, build executive visibility via dashboards, partner with engineering and support teams, drive end-to-end execution of complex AI programs
Seniority
Senior, hands-on IC
