Program Manager, Artificial Intelligence (AI) Transformation & Continuous Improvement, Vendor Ops
Core
Own the strategy, roadmap, and continuous improvement of a portfolio of AI-driven operational capabilities to ensure sustainable business outcomes and operational excellence.
Role type
Senior Program Manager, AI Transformation & Continuous Improvement
Builds
AI-enabled automation solutions, repeatable improvement frameworks, and standardized operational practices for Vendor Operations.
Domain
Vendor Operations, Artificial Intelligence, Operational Excellence
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Strategic roadmap planning, business case development, implementation governance, benefits realization, PDCA/Lean/Kaizen methodologies, cross-functional stakeholder alignment, data-driven decision-making, change leadership, vendor operations knowledge, Responsible AI principles.
Preferred skills
Lean Six Sigma certification, experience with agentic solutions, large-scale service delivery organization experience.
Technologies
AI frameworks, automation tools, Lean Six Sigma tools
Responsibilities
Establish and scale continuous improvement practices using structured problem-solving methodologies; facilitate cross-functional initiatives to drive measurable business impact; develop performance insights for investment prioritization; transition pilots to sustainable business practices; serve as a trusted advisor on transformation priorities; align stakeholders across Vendor Operations, Engineering, and Service Design.
Seniority
Senior, hands-on IC with strategic oversight