Senior Service Engineer
Core
Apply structured intake, prioritization, and operational readiness practices to support service quality and translate operational requirements into engineering outcomes for large-scale cloud services.
Role type
Senior Service Engineer (Cloud & Distributed Systems)
Builds
Operational readiness, service transition activities, and automation-first operational processes for Email & Calendaring services.
Domain
Cloud infrastructure, distributed systems, enterprise service management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Large-scale cloud or distributed systems experience, Email & Calendaring services support, automation-first operational processes design, service management solutions implementation, operational documentation, knowledge resource development, global team collaboration, incident retrospectives, continuous improvement, reliability engineering, security compliance, usage insights analysis
Preferred skills
AI-assisted tools familiarity, machine learning technologies, Large Language Models (LLMs), GitHub Copilot, new platform capabilities evaluation, service enhancements support
Technologies
GitHub Copilot, LLMs, AI-assisted tools
Responsibilities
Collaborate with service teams, product groups, and stakeholders to align priorities and translate requirements into engineering plans; Provide technical guidance through documentation and operational reviews; Partner with engineering teams to evaluate new capabilities and support readiness, adoption, and deployment; Contribute to operational improvement initiatives focusing on security, resiliency, and process optimization; Participate in service reviews and incident retrospectives to identify reliability and efficiency opportunities; Use customer feedback and operational data to prioritize engineering and service improvement efforts.
Seniority
Senior, hands-on IC
