Senior Customer Content Producer
Core
Develop and execute integrated content plans to transform customer stories into high-impact narrative arcs for marketing, sales, and executive teams.
Role type
Senior Customer Content Producer (Video & Storytelling)
Builds
Customer marketing media, video assets, and reusable content libraries
Domain
Enterprise Technology / SaaS / Customer Marketing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Video production and film best practices, AI-assisted workflows, production scheduling, media asset management, cross-functional collaboration, KPI analysis, documentary-style production, field crew management, post-production workflows (assembly edit, color correcting), strategic customer relationship management, budget forecasting, resource management
Preferred skills
Experience in fast-paced documentary style production, episodic content creation, navigating quick-turn production environments, operating in large global matrixed organizations
Technologies
Intelligent tagging solutions, AI tools for process scaling
Responsibilities
Develop and execute integrated content plans extending customer stories into campaigns and events; Enable production to capture interviews and B-roll; Create production schedules and coordinate logistics; Manage customer marketing media tagging, labeling, and archiving; Collaborate with product marketing, sales, PR, and agencies to align content plans; Analyze content performance KPIs (utilization, engagement, reach) and surface insights; Oversee all production phases from creative development to delivery readiness; Manage field production crews and post-production workflows; Coordinate with senior leaders and strategic customers for approvals.
Seniority
Senior, hands-on IC
