Intelligent Optimization Lead, Continuous Improvement
Core
Establish and run a permanent continuous improvement framework using kaizen to optimize AI agent workflows, prompt libraries, and enablement materials based on usage data and behavior signals.
Role type
Senior IC continuous improvement lead (AI/automation operations)
Builds
Production AI agents, prompt libraries, and enablement assets
Domain
AI operations and operational excellence
Deliverable
production ML models
Required skills
Kaizen, Lean, Six Sigma, facilitation, standard work design, agent lifecycle management, drift detection, P&L linkage, stakeholder management, ambiguous problem solving
Preferred skills
Experience in Financial Services, Healthcare, Manufacturing, Energy, or Government; transferring improvement capabilities to client organizations
Technologies
Copilot Dashboard, Work IQ, agent configuration tools
Responsibilities
Redesign workflows to outcomes using structured improvement cycles; detect and correct agent drift; retire low-value agents and direct investment to high-ROI ones; refine prompt libraries and enablement materials based on usage data; facilitate improvement events and retrospectives; capture reusable improvement patterns and playbooks; transfer continuous improvement discipline to the customer's team; recommend discontinuation of non-value-adding workflows.
Seniority
Senior, hands-on IC
