Senior Logistics Technician
Core
Prioritize ticketing queues, resolve escalations, and clear blocking issues to enable Inventory and Asset Management (IAM) activities while acting as a Subject Matter Expert for the Return Merchandise Authorization (RMA) warranty process.
Role type
Senior Logistics Technician (IT Hardware Supply Chain)
Builds
Incoming/outgoing deliveries, inventory balance accuracy, and hardware destruction/shredding processes
Domain
Information Technology (IT) hardware logistics and supply chain
Deliverable
physical/clinical work
Required skills
Operating heavy-load movement equipment (forklift, pallet jacks, chassis lifts), RMA warranty process management, inventory management, stakeholder coordination, safety compliance guidance, process simplification and automation
Preferred skills
Experience in warehouse/supply chain within an IT environment, experience in retail or warehouse management
Technologies
None explicitly stated
Responsibilities
Prioritize ticketing queues and resolve escalations to clear blocking issues; Provide task-specific guidance to technicians on deliveries and documentation; Coordinate with external stakeholders (warehouses, OEMs, suppliers) for inbound/outbound deliveries; Act as SME for the RMA warranty process for failed vendor hardware; Manage the schedule for DBD destruction or shredding; Conduct or assist in daily safety briefings and provide guidance on safety procedures (PPE, rack moving, heavy equipment usage); Contribute to evolving workstream processes toward simplification and automation
