Communications Manager - Issues Management
Core
Define and execute communications strategies for issues and crises across corporate and product brands, serving employees, customers, and media.
Role type
Senior IC issues management communications manager
Builds
Crisis response plans, executive communications, and preventative issue avoidance strategies
Domain
Tech industry communications and crisis management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic communications planning, crisis management, executive counseling, media relations, stakeholder consensus building, ambiguous situation decision-making, cross-functional collaboration, issue severity assessment, creative problem solving, high-pressure written communication
Preferred skills
Experience in tech industry, understanding of complex technologies, managing communications during issues or crises
Technologies
N/A
Responsibilities
Implement messaging and strategy for diverse audiences; provide counsel to communications partners, engineering, and executives during issues; proactively identify and avoid potential pitfalls; respond to unexpected issues outside standard hours; assess severity and priority of inquiries from press, customers, and internal stakeholders; lead collaborative efforts to reach cross-group consensus under pressure
Seniority
Senior, hands-on IC
