Sr Technical Solution Manager
Core
Build cross-team coordination and community to solve complex business-process and technology-integration challenges, delivering technical solutions aligned with business, security, and compliance objectives.
Role type
Senior Technical Solution Manager
Builds
Technical solutions for business-process and technology-integration challenges
Domain
Business continuity, disaster recovery, high-volume contact center operations, package software deployment
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cross-team coordination, strategy and roadmap development, stakeholder management, requirements translation, project schedule tracking, risk management, resource allocation, success metric definition (KPIs/OKRs), user acceptance testing, stakeholder training, solution adoption and continuous improvement
Preferred skills
Experience in high-volume contact center operations, Business Continuity/Disaster Recovery expertise, package software deployment and maintenance
Technologies
package software solutions
Responsibilities
Develop vision, strategy, and roadmap for complex solution areas; clarify requirements and translate complex problem statements into business requirements; partner with engineering teams to design roadmaps and develop technical solutions; track and communicate project schedules end-to-end; manage risks and allocate resources; define success criteria and performance metrics; drive adoption and conduct user acceptance testing and focus groups; enable and train stakeholders on changes; mature solutions post-launch by addressing feedback
Seniority
Senior, hands-on IC
