Business Analyst II
Core
Design, build, and scale AI-enabled agentic workflows and automation solutions to improve Trust & Safety outcomes and reduce manual effort.
Role type
Senior Business Analyst (AI Automation & Trust & Safety)
Builds
Agentic workflows, Copilot experiences, automation solutions, and intelligent operational tools
Domain
Trust & Safety, AI/ML, Automation, Operations
Deliverable
production ML models | product features
Required skills
AI solution design, agentic workflow orchestration, LLM application, automation strategy, data analysis, stakeholder management, problem definition, experimentation design, quality evaluation, cross-functional collaboration
Preferred skills
Generative AI, prompt engineering, RAG, Python, SQL, Power BI, Azure AI services, prototyping, human-in-the-loop system design
Technologies
Python, SQL, Power BI, Power Platform, Azure AI services
Responsibilities
Partner with Engineering and Data Science teams to identify AI automation opportunities; Design and build agentic workflows and intelligent tools; Perform hands-on labelling, content review, and evaluation to establish ground truth; Define success metrics and evaluation frameworks for AI solutions; Generate insights from operational data to improve agent performance; Build prototypes and proofs-of-concept to validate ideas; Drive cross-functional initiatives from problem identification to execution.
Seniority
Senior, hands-on IC
