Senior Technical Program Manager
Core
Define and operationalize customer readiness frameworks, success metrics, and scalable processes to improve AI adoption readiness.
Role type
Senior Technical Program Manager (AI adoption & customer readiness)
Builds
Customer readiness frameworks, execution plans, milestones, and scalable adoption processes
Domain
AI, Enterprise Cloud, Security, Large-scale Distributed Systems
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Cross-functional program management, dependency management, risk identification, stakeholder influence, executive reporting, process simplification, tooling implementation, AI/NLP workflow integration, customer onboarding strategy, governance model design
Preferred skills
Platform-level architecture understanding, AI-assisted execution approaches (prompts, templates, playbooks), coaching on AI adoption best practices
Technologies
AI/NLP tools, Enterprise Cloud platforms, Security systems
Responsibilities
Partner with product leaders to translate strategic priorities into execution plans; Coordinate cross-functional deliverables across engineering, product, design, research, and customer success; Identify dependencies, risks, and gaps across multiple teams; Establish scalable mechanisms for program planning and feature tracking; Support customer readiness engagements, onboarding strategies, and pilot programs; Improve cross-team execution efficiency through process simplification and governance.
Seniority
Senior, hands-on IC with strategic alignment
