Senior Process Manager
Core
Lead supplier transition and scale implementation programs from intake through deployment, ensuring objectives, scope, milestones, ownership, risks, and success measures are clearly defined and understood.
Role type
Senior Process Manager (Supplier Operations & Program Delivery)
Builds
Supplier transition programs, scalable operating models, and continuous improvement playbooks
Domain
Supply Chain / Outsourced Delivery / Business Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Program management, process management, supplier operations, outsourced delivery, business operations, governance, risk management, compliance, budgeting, performance management, process optimization, automation, operating model design, Lean, Six Sigma, Agile, Business Process Management Professional (BPMP), Change Management (Prosci)
Preferred skills
Experience leading supplier transitions, vendor operations, BPO/outsourced delivery, or large-scale operational transformation programs
Technologies
scorecards, dashboards, business reviews
Responsibilities
Lead supplier transition and scale implementation programs from intake through deployment; Prioritize and oversee supplier program demand by balancing business impact, delivery capacity, compliance requirements, financial stewardship, and operational risk; Develop structured program plans, operating rhythms, escalation processes, and decision-making frameworks; Partner across Operations Service Center workstreams to support transition readiness, change management, and sustainable program implementation; Leverage data, scorecards, dashboards, and business reviews to monitor program health and measure adoption; Identify process improvement opportunities and translate lessons learned into scalable practices and playbooks
Seniority
Senior, hands-on IC