Senior Technical Support Engineer
Core
Own complex AI initiatives end-to-end, partnering with engineering to shape architecture, drive roadmaps, and validate outcomes against telemetry while owning customer supportability.
Role type
Senior Technical Program Manager (AI/ML)
Builds
Integrated customer solutions including model selection, retrieval-augmented and agentic pipelines, and prompt/tooling design.
Domain
Artificial Intelligence / Machine Learning / Generative AI
Deliverable
production ML models
Required skills
AI/ML product lifecycle management, model performance optimization, Responsible AI governance, cross-functional program leadership, stakeholder management, data preparation, model training/fine-tuning, prompt engineering, evaluation, deployment, production monitoring, RAG, agent-based solutions, LLM-powered solutions
Preferred skills
Industry IT-Based Certifications (Comp-TIA, CCNA, ISC2)
Technologies
RAG, LLM, Agent-based systems
Responsibilities
Drive roadmap, schedules, and staging/release plans; lead governance across the AI development lifecycle (Responsible AI review, model-risk, privacy, compliance); validate outcomes against real telemetry; own the customer supportability experience; evangelize and drive the right work; define and implement Responsible AI and compliance practices.
Seniority
Senior, hands-on IC
