Technical Support Engineer
Core
Build and maintain an extensible AI agent platform integrating diagnostic skills with enterprise data services, ensuring safe AI deployment through production engineering rails and quality evaluation systems.
Role type
Senior IC Technical Support Engineer (AI/ML Platform)
Builds
AI diagnostic agents, production engineering rails, language-model pipelines, quality-evaluation systems, intelligent case-routing services, and privacy-preserving data tooling.
Domain
Enterprise AI, Large Language Models (LLMs), Cloud Data Solutions
Deliverable
production ML models | product features | infrastructure
Required skills
TypeScript/Node.js, Python, C#/.NET, Azure, Azure Data Explorer (Kusto), vector/semantic search, RLHF, LLM-as-a-judge, automated testing, CI/CD pipelines, secret scanning, PII detection, data redaction
Preferred skills
MCP, prompt engineering, text classification/ranking, preference-based training, benchmark development, branch governance
Technologies
TypeScript, Node.js, Python, C#, .NET, Azure, Kusto, GitHub Actions, CodeQL
Responsibilities
Develop and ship production software services using AI/ML technologies; design cloud and data solutions for large-scale datasets; evaluate and improve AI systems via model evaluation frameworks; implement software quality, security, and DevOps practices; develop customer-facing enterprise applications for privacy and compliance.
Seniority
Senior, hands-on IC
