Senior Technical Support Engineer
Core
End-to-end ownership of complex AI initiatives including architecture, model selection, RAG/agentic pipelines, and safety guardrails while driving roadmap and governance.
Role type
Senior Technical Program Manager (AI/ML)
Builds
Production AI/ML, Generative AI, and data-intensive products
Domain
Artificial Intelligence / Machine Learning / Generative AI
Deliverable
production ML models | product features
Required skills
AI/ML product lifecycle management, model performance optimization, Responsible AI governance, cross-functional program leadership, stakeholder management, prompt engineering, RAG and agent-based solution design
Preferred skills
Technical support or consulting background, industry IT certifications
Technologies
RAG, LLMs, agent-based systems
Responsibilities
Shape AI architecture and integrated customer solutions, drive roadmap and release plans, lead governance across the AI development lifecycle, validate outcomes against telemetry, evangelize technical concepts to business audiences
Seniority
Senior, hands-on IC with strategic oversight
