Senior Technical Support Engineer
Core
Own complex AI initiatives end-to-end, partnering with engineering to shape architecture, drive roadmaps, and validate outcomes against telemetry while owning the customer supportability experience.
Role type
Senior Technical Support Engineer (AI/ML)
Builds
An extensible, Model Context Protocol (MCP)-based agent platform integrated with enterprise data services; production engineering rails for safe AI shipping; language-model pipelines for training and evaluation; quality-evaluation systems; intelligent case-routing services; and privacy-preserving data tooling.
Domain
Artificial Intelligence, Machine Learning, Enterprise IT Operations, Cloud Security
Deliverable
production ML models | product features | infrastructure
Required skills
AI/LLM application development, MCP tools, prompt engineering, Azure cloud services, data retrieval technologies (vector/semantic search), model evaluation frameworks, RLHF, LLM-as-a-judge, automated testing, CI/CD pipelines, PII detection, data redaction, customer-facing application development.
Preferred skills
TypeScript/Node.js, Python, C#/.NET, Azure Data Explorer (Kusto), industry IT certifications (Comp-TIA, CCNA, ISC2).
Technologies
Azure, MCP, TypeScript, Node.js, Python, C#/.NET, Kusto, LLMs
Responsibilities
Partner with applied science and engineering to shape AI architecture and integrated customer solutions; drive roadmap, schedules, and release plans; lead governance across the AI development lifecycle (Responsible AI, model-risk, privacy, compliance); validate outcomes against real telemetry; own the customer supportability experience and evangelize the platform.
Seniority
Senior, hands-on IC