Software Engineer II (Customer & Product Engineering)

## About the role Customer Experience Engineering is a highly technical team that operates globally and is responsible for: - Building and evolving an observability-focused service: Contributing to the design, development, and continuous improvement of a new platform capability that enhances monitoring, diagnostics, and operational visibility for cloud workloads. - Owning production reliability and operations: Supporting live production environments through on-call participation, incident investigation, and and implementing engineering improvements that enhance reliability and performance. - Creating reusable engineering assets: Developing technical assets, tools, guidance, and reference implementations that enable repeatable customer success at scale and accelerate Azure adoption. - Influencing Azure platform engineering: Collaborating with other product teams to represent real-world customer experience and drive improvements across other Azure services. - Strengthening technical capability across CE&S: Developing and supporting technical teams to deepen engineering expertise and delivery quality across the field organization. ## Requirements - Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. - Demonstrate broad knowledge across cloud computing and hands-on experience designing, building, and operating cloud-native applications. - They should be comfortable designing scalable microservices architectures, implementing messaging and integration patterns, and establishing robust end-to-end monitoring and observability. - Experience building and maintaining CI/CD pipelines is important, including familiarity with modern deployment strategies such as blue/green and canary releases. - Candidates should also have hands-on experience with containerized workloads and orchestration platforms such as Kubernetes. - Infrastructure expertise is essential, including deep familiarity with the Azure ecosystem (Compute, Storage, Networking) and practical experience operating complex workloads. ## Nice to have - Successful candidates will demonstrate strong technical curiosity and a commitment to continuous learning, staying current with Azure platform innovations and broader trends in cloud architecture, distributed systems, and artificial intelligence.