Senior Data Center IT Support Technician

## About the role - Building strong working relationships with people working within the data center and at corporate. - Ensuring SAW devices are in a "healthy" state, meeting Security's compliance standard. - Receiving confidential information to perform BIOS setting changes. - Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices. - Providing guidance to users for common SAW repair issues and escalating issues experienced by users. - Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt. - Providing Senior Data center Technician-level support when needed. - Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed. - Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes. - Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed. - Assisting Data center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required. - Embody our culture and values. ## Requirements - High school diploma or equivalent - Good experience supporting IT equipment or related technology. - These requirements include, but are not limited to the following specialized security screenings: - Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience - Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.) - Perform and execute organization's safety programs and policies, and compliance knowledge. - Flexibility to work non-business hours (shifts) that may include weekends and/or holidays. - Valid license to drive standard street-legal automatic transmission vehicles within your DC's local jurisdiction.