Fincrime Operations Manager

## About the role Drive operational excellence across customer onboarding, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), sanctions screening, transaction monitoring, fraud investigations, and ongoing monitoring activities. Support oversight and management of FinCrime operational processes, controls, and technology platforms. Partner with Operations, Compliance, Legal, Engineering, and external service providers to implement process enhancements and AI-enabled compliance solutions. Lead initiatives that reduce operational overhead while improving compliance effectiveness, customer experience, and regulatory readiness. Oversee vendor-delivered operations and outsourced FinCrime services, ensuring adherence to contractual obligations, operating procedures, and performance expectations. Manage, analyze, and coordinate Financial Crime risks through risk registers and governance mechanisms, ensuring timely remediation and mitigation. Lead periodic operational health checks, risk assessments, and control effectiveness reviews. Support governance and oversight activities related to AML/CFT, financial sanctions, fraud, anti-bribery and corruption (ABC), and broader Financial Crime risk management. Partner with Compliance, Legal, Risk, Engineering, and business stakeholders to address identified gaps, emerging risks, and regulatory developments. Support audit, regulatory examination, and control testing activities through effective evidence management and operational readiness. Identify and escalate issues not adequately addressed by current policies, standards, systems, or procedures and help develop sustainable solutions. Provide consultation, communication, roadmap direction, and operational insights to stakeholders across Operations, Engineering, Compliance, Legal, and Product organizations. Facilitate alignment across first-line, second-line, and outsourced operational functions. Prepare and deliver executive briefings, governance updates, and risk reviews for leadership. Establish standardized operational reporting frameworks and executive dashboards. Deliver concise, actionable reporting to FinCrime leadership highlighting trends, risks, operational efficiency, and remediation progress. Support management information systems (MIS) and reporting capabilities that enable effective operational and risk oversight. ## Process Improvement & Innovation Support the development and delivery of Financial Crime training programs and awareness initiatives. Coordinate change management activities related to new regulations, policies, systems, and operating procedures. Ensure operational teams maintain the knowledge and expertise required to effectively manage Financial Crime risk. Demonstrates a strategic mindset while balancing regulatory compliance, operational effectiveness, and business objectives. Drives continuous improvement, innovation, and operational excellence. Uses data and risk insights to influence business decisions and prioritize investments. Builds trusted partnerships across business, compliance, engineering, and operational teams. Communicates with clarity and influence across executive, technical, legal, and operational audiences. ## Requirements - Bachelor's degree in Business Administration, Finance, Law, Risk Management, Compliance, Accounting, Economics, or a related field, AND extensive experience in Financial Crime, AML, Compliance Operations, Fraud Operations, Risk Management, Payments, Banking, or related functions OR equivalent experience. - Good knowledge of AML/CFT, sanctions, fraud prevention, KYC/CDD/EDD processes, and broader compliance frameworks. - Experience managing operational risk, controls, and governance processes. - ACAMS, ICA, CFE, CAMS-FCI, or equivalent Financial Crime certification. - Experience working within regulated financial services, payments, fintech, or large technology organizations. - Program management and operational leadership experience, including oversight of outsourced operations and vendor governance programs. - Familiarity with case management systems, transaction monitoring platforms, sanctions screening tools, and workflow automation technologies. - Familiarity with AI-driven compliance, fraud detection, and operational analytics solutions. - Demonstrated use of business data, KPIs, KRIs, and operational metrics to identify risks and drive corrective actions. - Analytical, problem-solving, communication, presentation, and stakeholder management skills, with the ability to simplify complex regulatory and operational topics for diverse audiences. - Demonstrated ability to adapt to evolving regulatory and business requirements. - Proven ability to drive results, manage competing priorities, and influence outcomes across highly matrixed global organizations.