Central Market (Dallas) Customer Service Lead - Full-time
Core
Lead and coach front-end service partners to ensure superior customer service, manage traffic flow, and handle cash transactions.
Role type
Front-end Service Lead
Builds
Customer service experience and team performance
Domain
Retail
Deliverable
product features
Required skills
Leadership, coaching, conflict resolution, decision-making, scheduling, inventory control, cash handling, equipment troubleshooting
Preferred skills
None stated
Technologies
None stated
Responsibilities
Train and coach partners on customer service standards, oversee daily operations including traffic flow and staffing, process customer transactions, enforce store SOPs and safety standards, troubleshoot equipment, and mediate partner conflicts.
Seniority
Entry-level to Mid-level, hands-on IC
