IT-Support Specialist (m/w/d)
Core
Resolve incoming support tickets and troubleshoot hardware/software issues for enterprise storage systems and local AI infrastructure.
Role type
IT Support Specialist
Builds
IT storage systems and local AI operational environments
Domain
Enterprise Storage, Data Privacy, IT Infrastructure
Deliverable
client delivery
Required skills
ticket analysis, remote troubleshooting, hardware repair, software installation, configuration management, log analysis, performance tuning, documentation
Responsibilities
Analyze and resolve support tickets via phone and ticketing system, perform independent error analysis in customer systems, install and maintain IT storage systems, isolate technical faults, proactively identify potential issues, document solutions
