Mitarbeiter Kundendienst (m/w/d)
Core
Provide high-level, result-oriented consulting and support for demanding publishing clients (B2B and B2C) across various projects, focusing on human value and personal communication.
Role type
Customer service consultant (publishing industry)
Domain
Publishing / Media
Required skills
Empathy, reliability, clear and friendly communication, sales and result-oriented mindset, team collaboration
Preferred skills
Ability to leverage modern tools and AI to handle standard tasks while focusing on complex consulting
Responsibilities
Consult with long-term B2B and B2C clients, deliver personalized advice, manage client relationships with a focus on human interaction
