Telefonischer Kundenberater (m/w/d)
Core
Handling customer inquiries via phone and guiding customers on account, payment, and online banking topics.
Role type
Customer service representative (telephonic)
Builds
Direct solutions for customer issues and product/service information
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Telephonic communication, problem-solving, product knowledge, appointment scheduling, active listening, patience, empathy
Responsibilities
Handling customer inquiries, guiding customers on banking topics, consulting on products and services, scheduling appointments, referring to branch colleagues
Seniority
Entry-level, no prior banking experience required