Mitarbeiter Kundenservice Bank (w/m/d) – Dortmund
Core
First point of contact for customers, handling service requests, payments, and sales of basic banking products.
Role type
Customer service representative (banking)
Builds
Positive banking experience and sales of basic products
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer contact experience, sales orientation, clear communication, documentation, multitasking
Preferred skills
Prior banking experience, service orientation
Responsibilities
Greet and support customers with service requests and payment transactions, proactively approach customers to sell basic products, process customer orders from account setup to management, communicate professionally across all channels, document and archive processes.
Seniority
Individual Contributor