Rep I, Chat
Core
Review identity verification documents, complete recommendation transactions, fulfill consumer disclosures, and resolve consumer disputes for rental housing and employment screening services.
Role type
Back Office Operations Representative
Builds
Consumer disclosures and dispute resolutions for rental housing and employment screening
Domain
Financial services / Rental housing screening
Deliverable
dashboards & analysis
Required skills
Identity verification, U.S. credit/financial principles, U.S. criminal justice system knowledge, U.S. rental housing system knowledge, Microsoft applications, time management, attention to detail
Preferred skills
Self-motivation, adaptability, teamwork, process improvement
Responsibilities
Respond to support emails, review identity verification documents, complete criminal and eviction recommendation transactions, fulfill consumer disclosure requests, research and resolve consumer disputes, collaborate with QA and team lead to improve performance