Consumer Operations Support Specialist
Core
Manage customer onboarding, implementation, and operational requests by creating and maintaining member codes and customer access across test and production environments.
Role type
Senior IC consumer operations specialist
Builds
Customer enablement codes and operational configurations
Domain
Financial services / Banking
Required skills
Customer onboarding, operational support, stakeholder management, ticket queue management, quality assurance, process improvement, data analysis, project coordination, problem-solving, Microsoft Office, Salesforce (via careerplan.io/jobs/19042593-consumer-operations-support-specialist-at-transunion)
Preferred skills
Financial services or banking industry experience, French fluency
Technologies
Salesforce, Microsoft Office
Responsibilities
Manage customer onboarding and implementation activities; Serve as primary point of contact for internal and external stakeholders; Review and manage ticket and project queues to meet SLAs; Handle complex customer inquiries and escalations; Coordinate ad hoc projects and business initiatives; Perform QA reviews of member codes and operational transactions; Conduct process and system training for team members; Provide operational leadership and support in the manager's absence; Identify and implement process enhancement opportunities.
Seniority
Senior, hands-on IC
