Vice President, Global Operations Management & AIOps
Core
Lead global technology operations, driving service reliability, operational excellence, incident management, automation, and AI-enabled operations across infrastructure, cloud, network, and platform services.
Role type
Senior VP-level IC operations leader (AIOps & Global Ops)
Builds
Global operations model, service reliability programs, automation/AIOps capabilities, executive dashboards
Domain
Technology Operations, Cloud Infrastructure, AIOps, Site Reliability Engineering
Deliverable
production ML models | infrastructure | dashboards & analysis
Required skills
Global operations leadership, ITOM/ITSM, incident/problem management, observability, cloud operations, automation/orchestration, service reliability engineering, executive reporting
Preferred skills
AIOps strategy implementation, SRE principles, enterprise-scale operational transformation, technology service portfolio management
Responsibilities
Establish and execute global operations strategy, lead major incident and problem management programs, drive adoption of observability and AIOps, partner with engineering leaders to implement service-based operating models, develop executive reporting dashboards, build and mentor global operations leadership team
Seniority
Executive (VP), hands-on IC with strategic scope