Senior CRM Consultant
Core
Advise clients on Microsoft Dynamics 365 CRM platform use, optimization, and evolution; lead presales, discovery, and full-cycle implementation projects.
Role type
Senior CRM Consultant (Microsoft Dynamics 365)
Builds
Functional CRM solutions, workflow automation, integrations, reporting, and user adoption capabilities
Domain
Enterprise Software / CRM / Cloud
Required skills
CRM consulting, solution design, presales, requirements analysis, process mapping, functional testing, user training, change management, stakeholder management, mentoring
Preferred skills
Experience with other leading CRM platforms, cloud automation, AI applications
Technologies
Microsoft Dynamics 365, Cloud, Automation, AI
Responsibilities
Advise clients on CRM platform optimization; lead presales demonstrations and solution positioning; conduct discovery and translate business needs into requirements; design and configure CRM solutions; manage functional testing and validation; facilitate workshops and user training; prepare functional documentation and process maps; mentor junior consultants.
Seniority
Senior, hands-on IC