Customer Service Analyst
Core
Ensure timely and accurate delivery of analytical results, maintain data processing quality standards, and support operational risk mitigation and customer retention through detailed consumption analysis.
Role type
Data Operations Analyst (Business Intelligence)
Builds
Data dashboards (Power BI), automated data processing solutions, and analytical reports for business decision-making.
Domain
Financial services / Data operations / Business Intelligence
Deliverable
dashboards & analysis
Required skills
Advanced Excel, Database management, Programming logic, Data quality analysis, Process automation, Power BI (preferred)
Preferred skills
Advanced English, Power BI design and optimization
Responsibilities
Analyze data and results to ensure consistency and detect anomalies, Identify and resolve technical and operational data processing issues, Collaborate with commercial teams to analyze customer consumption data, Evaluate data structure risks and impacts before implementing changes, Monitor and propose improvements to Power BI dashboards, Design and implement automation solutions for recurring data processes.