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Team Leader | Melbourne Skydeck

Southbank, Victoria💼 Full-time🗓 2026-09-22 → 2026-09-27

Core

Leading frontline operations and guest experiences at Australia's highest observation deck and VR theatre.

Role type

Frontline team leader (tourism/attractions)

Builds

Guest experiences and operational flow at Melbourne Skydeck

Domain

Tourism / Attractions / Hospitality

Deliverable

client delivery

Required skills

Team leadership, coaching, guest service management, operational troubleshooting, stakeholder communication, recruitment support, WHS compliance

Preferred skills

Knowledge of Melbourne and surrounds, adaptability, problem-solving

Responsibilities

Lead, coach, and support frontline team members; resolve guest enquiries and feedback; maintain daily operations and troubleshoot technical issues; support employee lifecycle from onboarding to development; achieve operational targets while maintaining safety standards.

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