Mitarbeiter/in (w/m/d) Bürgerservice
Core
Provide citizen services including residency registration, passport/ID matters, and electronic residence permits at city offices.
Role type
Public administration citizen service officer
Builds
City of Nuremberg citizen service offices
Domain
Public administration / Municipal services
Deliverable
client delivery
Required skills
Residency registration, passport and ID processing, electronic residence permit issuance, document verification, data management, citizen contact, empathy, social and intercultural competence, communication, independent work, digital competence
Preferred skills
Experience in citizen/customer contact, language level C1
Technologies
Electronic residence permits (eATs), digital systems