Customer Service Officer
Core
Provide general information on apprenticeships, traineeships, and vocational education and training programs to customers and the public, while delivering clerical and administrative support to the Regional Centre.
Role type
Customer Service Officer (Clerical/Administrative)
Builds
Information services for VET programs and administrative support for the Regional Centre
Domain
Vocational Education and Training (VET) / Public Sector
Deliverable
client delivery
Required skills
Customer service, policy and procedure application, attention to detail, complex issue escalation, Aboriginal Education Policy knowledge
Preferred skills
Vocational Education and Training (VET) knowledge
Responsibilities
Assist with provision of general information on apprenticeships, traineeships and vocational education and training programs; Provide clerical and administrative support to the Regional Centre; Escalate complex or sensitive matters to a supervisor; Apply policies, procedures and guidelines with sound judgement
Seniority
Entry-level / Clerk Grade 1/2