Escalation Manager (m/w/d)
Core
Manage internal and external escalations related to digital DMG MORI products, develop systematic escalation structures and standardized processes, and drive continuous improvement.
Role type
Escalation Manager
Builds
Digital manufacturing solutions and services for DMG MORI's global customer base
Domain
Industrial manufacturing / CNC technologies / Digitalization
Deliverable
dashboards & analysis
Required skills
Escalation management, Service management, Project management, Technical understanding of hybrid systems (Edge/Cloud), Stakeholder coordination, Data-driven analysis, Process improvement
Preferred skills
Experience in tooling machines, CNC technologies, Digital solutions
Technologies
Edge, Cloud, CNC technologies
Responsibilities
Manage internal and external escalations, Develop and optimize escalation structures and processes, Coordinate stakeholders for solution finding, Analyze escalation cases and implement improvements, Create escalation and status reports for management
Seniority
Mid-Senior, hands-on IC
