Mitarbeiter Customer Service / Kundenservice & Backoffice (m/w/d)
Core
Handling customer inquiries and complaints regarding waste collection and disposal services for municipalities and clients.
Role type
Customer Service & Backoffice Specialist
Builds
Waste collection and disposal services for municipalities and clients
Domain
Waste management and municipal services
Deliverable
client delivery
Required skills
Customer service, complaint management, ERP systems, MS Office, communication, organization
Responsibilities
Answering and documenting customer inquiries and complaints, managing complaints related to waste collection, collaborating with dispatch on complaint resolution, monitoring open complaints, communicating with municipalities and clients, analyzing recurring complaint causes, contributing to process development projects