Senior EUC & Telephony Engineer
Core
Lead the optimisation, support, and continuous improvement of modern workplace technologies, including endpoint management and enterprise telephony platforms.
Role type
Senior EUC & Telephony Engineer
Builds
Secure, reliable, and high-performing services for Sime Industrial's workforce
Domain
Industrial sector IT Infrastructure & Platforms
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Intune, endpoint management, enterprise telephony, unified communications, troubleshooting, root cause analysis, technical documentation, SLA/KPI management
Preferred skills
Microsoft certifications, vendor management
Technologies
Microsoft Intune, Microsoft Teams Telephony, Cisco Webex
Responsibilities
Manage and optimise Microsoft Intune and endpoint management; Support and maintain enterprise telephony and collaboration platforms; Provide Level 3 support and lead resolution of complex incidents; Monitor platform performance and implement proactive improvements; Drive automation and standardisation initiatives; Develop and maintain technical documentation and operational procedures.
Seniority
Senior, hands-on IC