Senior Operations Specialist
Core
Senior leader owning the development and optimization of vital operational processes for a loan repayment platform, identifying opportunities for product and feature development.
Role type
Senior Operations Specialist (Process & Product Strategy)
Builds
Operational processes, automated tools, and dashboards for a fintech loan servicing platform.
Domain
Fintech / Consumer Lending / Loan Servicing
Required skills
Process optimization, project management, data-driven decision making, KPI tracking, cross-functional liaison, strategic planning, stakeholder communication
Preferred skills
BI/reporting tools (Looker, Tableau, Power BI), data analytics (Python, SAS, R), big data platforms (AWS, Redshift)
Technologies
Looker, SFDC, Tableau, Spotfire, Power BI, Python, SAS, R, AWS, Redshift, Microsoft Excel, GSuite, SQL
Responsibilities
Collaborate with leadership to build and manage operational processes; Lead high-visibility projects and operationalize them; Track and measure performance of key initiatives via KPIs and dashboards; Manage key communication and materials for company leadership; Develop project management tools to balance process overhead; Generate weekly progress reports highlighting risks and actions.
Seniority
Senior, hands-on IC with management responsibilities