Spezialist (m/w/d) Prognose & Insights in Operations Steuerung
Core
Strategic partner to executive leadership for operational control and forecasting of 53 services, ensuring data-driven decisions on capacity, KPIs, and service quality.
Role type
Senior Operations Control & Forecasting Specialist
Builds
Operational control processes, capacity plans, and strategic forecasts for logistics and service operations
Domain
Insurance / Operations Management / Workforce Management
Deliverable
dashboards & analysis
Required skills
Operational control, Forecasting, Capacity planning, KPI management, Data analytics, SQL, SAS, Power BI, Strategic thinking (via careerplan.io/jobs/18306-BB-635254-7878-2825-S-spezialist-mwd-prognose-insights-in-operations-steuerung-at-axa-konzern-ag)
Preferred skills
Insurance industry knowledge, Workforce management, FTE planning, Stakeholder management
Technologies
SQL, SAS, Power BI, Power Query, Microsoft Excel
Responsibilities
Identify and manage data sources for operational control; Create and optimize precise forecasts for operational KPIs (workload, capacity, backlog, cycle time); Conduct variance, root cause, and driver analyses to identify action needs; Develop and maintain capacity planning and FTE adjustments; Present analyses and recommendations to senior leadership and stakeholders; Drive projects from analysis to implementation for operational decisions.
