Servicemitarbeiter im zentralen Kundenservice (m/w/d)
Core
First point of contact for private banking customers via phone, email, and chat to handle inquiries, orders, and sales campaigns.
Role type
Customer service representative (private banking)
Builds
Customer service processes and sales campaigns for private banking clients
Domain
Banking / Private Financial Services
Deliverable
client delivery
Required skills
Customer service, sales, communication, digital media affinity, process improvement
Preferred skills
Experience in customer consulting, target-oriented work
Responsibilities
Handle customer inquiries and orders via phone, email, and chat; Identify consulting needs and refer customers to specialists; Contribute to service process development; Contact customers for campaigns and schedule appointments
Seniority
Entry-level to Mid-level