Servicemitarbeiter im zentralen Kundenservice (m/w/d)
Core
First point of contact for private banking customers via phone, email, and chat, handling inquiries and orders while identifying upsell opportunities.
Role type
Customer service representative (private banking)
Builds
Customer service processes and sales campaigns for private banking clients
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, sales, communication, digital media affinity, process improvement
Responsibilities
Handle customer inquiries and orders via phone, email, and chat; Identify upsell opportunities and refer clients to specialists; Contribute to service process development; Execute sales campaigns and schedule consultation appointments