Kundenberater (m/w/d) im Service im Regionalmarkt Offenburg-Renchtal
Core
First point of contact for private banking customers, handling service requests, guiding them to digital solutions, and managing complex service cases in the Offenburg-Renchtal region.
Role type
Customer Service Advisor (Private Banking)
Builds
Customer service experience across multiple channels for private banking clients
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service experience, communication skills, digital competencies, organizational talent, flexibility, problem-solving
Preferred skills
Bank training or finance/tax study background, experience with online/mobile banking
Technologies
Online banking platforms, Mobile banking applications
Responsibilities
Greet customers and handle their inquiries, guide customers on digital banking usage, manage complex service requests, identify customer needs and propose solutions
Seniority
Entry-level to Mid-level