Kundenberater (m/w/d) im Service im Regionalmarkt Offenburg-Renchtal
On-site
Core
First point of contact for private banking customers, handling service requests, guiding them to digital solutions, and managing complex service cases.
Role type
Customer Service Advisor (Private Banking)
Builds
Service interactions and digital adoption support for private banking clients
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, digital banking support, complex case handling, communication, organization, teamwork
Preferred skills
Financial or tax background, online banking interest
Technologies
Online banking, Mobile banking
Responsibilities
Greet customers and handle service inquiries, guide customers on digital banking usage, manage complex service requests, identify customer needs and propose solutions
Seniority
Entry-level to Mid-level, hands-on IC