Member Service Agent
Core
First point of contact for members across phone, email, and digital channels, assisting with everyday banking needs and guiding them to appropriate financial solutions.
Role type
Member Service Agent (Contact Centre)
Builds
Member trust and seamless banking experiences
Domain
Financial Services / Banking
Deliverable
client delivery
Required skills
Customer service, problem solving, communication, empathy, record keeping
Preferred skills
Experience in contact centre, retail, or hospitality
Responsibilities
Supporting members with everyday banking enquiries, providing service across phone/email/online channels, helping members navigate digital tools, resolving concerns with empathy, keeping clear records
Seniority
Entry-level / Career starter
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