Administrative Support & Customer Service Specialist
Core
Primary point of contact for customers, providing administrative support, coordinating order entry and shipping activities, and assisting with quality documentation.
Role type
Administrative Support & Customer Service Specialist
Builds
Customer order fulfillment, shipping logistics, and quality documentation records
Domain
Manufacturing (insulation, roofing, glass fibers)
Required skills
Customer service, order management, data entry, communication, organization, Microsoft Office
Preferred skills
SAP/ERP experience, manufacturing/logistics background, quality systems familiarity
Responsibilities
Answer incoming phone calls and direct inquiries, Enter customer orders accurately into SAP, Track shipments and communicate delivery updates, Maintain organized records and files, Coordinate with production and shipping teams, Support customer quality inquiries
Seniority
Entry-level to Mid-level