Client Support Engineer
Core
Provide production support and operational monitoring for a large financial services client's technical solution, ensuring SLA adherence and system reliability.
Role type
Senior Client Support Engineer (Windows Server/IIS)
Builds
Production stability and operational dashboards for a financial services client
Domain
Financial Services / Windows Server Infrastructure
Required skills
Windows Server administration, IIS troubleshooting, SQL, PowerShell, incident management, root cause analysis, change management, vulnerability remediation, monitoring tool configuration
Preferred skills
Debugging memory dumps, performance tuning, multi-node IIS farms, ITIL/ITSM practices, centralized logging platforms, consumer financial regulations knowledge
Technologies
Windows Server 2016-2022, IIS, ASP.NET, PowerShell, SQL, Splunk, ELK, SCOM, Azure Monitor, OpsRamp, ThousandEyes, Sumologic, Kibana, Cognos
Responsibilities
Monitor batch files and API processing for errors; manage production patching schedules and change approvals; create and maintain operational dashboards and KPI reporting; troubleshoot application pool issues and HTTP failures; collaborate with infrastructure teams to improve system reliability; manage certificates and access security documentation.
Seniority
Senior, hands-on IC