Engineer III - Sr Technician_Network
Core
Senior Network Technician responsible for incident, request, and change management in an enterprise Network Operations Center (NOC), resolving 80%+ of assigned incidents without escalation.
Role type
Senior Network Operations Center (NOC) Technician
Builds
Maintains network stability and resolves incidents for enterprise clients
Domain
IT Services / Network Operations
Deliverable
client delivery
Required skills
NOC system proficiency, Cisco IOS/CLI, Aruba Central, FortiManager, Cisco Meraki, Cisco Umbrella, Cisco ISE, Palo Alto Prisma, Cisco Catalyst Center, TCP/IP, routing, switching, VPN, SD-Wan, wireless access points, associate-level CCNA or equivalent
Preferred skills
Professional-level CCNA certification, mentorship capability, aptitude for supervisory or engineering roles
Technologies
ScienceLogic, ServiceNow, Cisco IOS, CLI, Aruba Central, FortiManager, Cisco Meraki, Cisco Umbrella, Cisco ISE, Palo Alto Prisma, Cisco Catalyst Center
Responsibilities
Participate in ITIL Incident, Request, and Change processes; resolve 80%+ of assigned incidents without escalation; conduct business communications in English; maintain immediate availability for inbound client calls; prosecute work according to priority and SLAs; mentor junior teammates and serve as escalation point
Seniority
Senior, hands-on IC with mentorship duties
